Name: Rocket Mortgage
Senior Vice President of Mortgage Banking, Leader of the Cleveland Office: John Wargo
Address of local operation: Cleveland 100 Public Square Cleveland, OH 44113-2208
What the company does: Detroit-based Rocket Mortgage is the nation’s largest mortgage lender.
In 2015, the company released the Rocket Mortgage app and website – the first fully online and on-demand mortgage experience. Since that pivotal moment, the company has been driving massive change in finance by reimagining how mortgages are done, empowering consumers and leveraging technology to drive radical simplicity.
Rocket Mortgage is a part of Rocket Companies, the parent company of several FinTech businesses, like Rocket Homes, Rocket Auto and Rocket Loans.
Years in business: Founded in 1985
Why they won:
“Rocket Mortgage and Rocket Companies have a steadfast commitment to both our team members and the culture that guides them. In the last year, it was more important than ever to stand behind our people with additional resources to support our team – and we did that on many fronts,” said John Wargo, senior vice president of Mortgage Banking at Rocket Mortgage and leader of the company’s Cleveland office. “When our team members know they are fully taken care of – even during a pandemic – they have the peace of mind needed to help our clients. We have a saying, ‘Love your people, love your client.’ We know you can’t do one without the other.”
This past year, due to the pandemic Rocket Mortgage, like many other companies shut their offices and adapted a work-from-home environment to safeguard employees. “We ensured our team members had a smooth transition to work from home by quickly mailing technology equipment, and anything team members left in the office, to their homes,” said Wargo. “Beyond making sure our team members are set up to work remotely, their well-being is more important than ever during a pandemic. We provided virtual access to healthcare and offered rest and relaxation days to decompress and take some time away from our screens. Our COVID-19 response follows our philosophy with everything else, take care of your team members first and they will take of your clients.”
Said one employee: “I feel personally connected to our company culture, values and mission. We are encouraged to be creative and use our voice and I believe the organization genuinely cares about each team member.”
For the 2021 Top Workplaces list, cleveland.com and the Plain Dealer have compiled 175 stand-out Northeast Ohio employers, based on employee surveys. We’ve focused on their responses and adaptations during the coronavirus pandemic.
June 27, 2021 at 04:03PM
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Rocket Mortgage is 3rd-place winner, Large size category: Top Workplaces 2021 - cleveland.com
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